Refund policy

Return and Refund Policy:

As a small emerging brand, we prioritize providing our customers with high-quality products and exceptional service. Due to the nature of our business, we regret to inform you that we do not accept returns or offer refunds on purchases.

However, we understand that circumstances may arise where an exchange or change is necessary. Therefore, we are happy to accommodate exchanges or changes in under very specific cases that should be reviewed with the team within 10 days of the original purchase date. Please note that the item must be returned with all original tags attached, unworn, and in perfect condition as received. If you would like to inquiry about a return please get in touch with our customer service to see if your case applies.

Please note that returns are only accepted from United States.

Kindly be aware that the customer is responsible for covering any shipping costs associated with exchanges or changes. We appreciate your understanding in this matter.

For any inquiries regarding exchanges or changes, please contact our customer service team at hello@puerta-negra.com

Thank you for your support and understanding.