Shipping policy

Shipping Policy:

All shipping originates from Venezuela and is processed in accordance with our shipping guidelines. Please note the following terms and conditions regarding shipping:

1. Shipping Costs: The customer is responsible for covering all shipping costs associated with their order. This includes any customs duties or taxes that may be applicable upon delivery.

2. Loss or Theft: While we take utmost care in packaging and shipping your order, we are not responsible for any loss or theft that may occur during transit. Customers are encouraged to opt for shipping insurance if they wish to protect their shipment against such risks.

3. Shipping Times: Shipping times are subject to the policies and procedures of the shipping company handling the delivery. Generally, orders may take anywhere from 7 to 20 days to arrive at their destination, depending on various factors such as customs clearance and local delivery processes.

4. Tracking Information: Upon shipment of your order, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

5. International Shipping: Please be aware that international orders may be subject to additional processing times and customs clearance procedures, which can impact delivery times.

By placing an order with us, you agree to abide by the terms outlined in our Shipping Policy.

If you have any further questions or require assistance regarding shipping, please contact our customer service team at hello@puerta-negra.com

Thank you for choosing Puerta Negra